1. Introduction

At PinewoodVN, we value the trust that our customers, partners, and stakeholders place in us. Protecting your privacy is a core part of our commitment to conducting ethical business and building long-term relationships. As a leading supplier of pinewood and timber products in Vietnam, we understand that safeguarding personal data is just as important as delivering high-quality pinewood for furniture, construction, and export markets.

This Privacy Policy explains how PinewoodVN collects, stores, and uses personal information. It applies to all customers in Vietnam and abroad, including importers, distributors, and buyers of pinewood who rely on us for sustainable, high-quality wood products.

Sawn pine wood 6
Sawn pine wood 6

2. Scope of Privacy Policy

This policy applies to:

  • All visitors to our website.

  • Domestic and international buyers of pinewood and timber.

  • Business partners, suppliers, and distributors connected to PinewoodVN.

  • Any customer who communicates with us through online platforms, email, phone, or physical branches.

Whether you are purchasing pine timber for furniture manufacturing in Vietnam or importing pinewood products for global construction markets, this Privacy Policy ensures that your data is handled responsibly.

3. Information We Collect

To provide excellent service and fulfill export and domestic orders of pinewood, we may collect:

  • Personal Details: Full name, address, email, and phone number.

  • Business Information: Company name, tax code, and trade license (for international buyers).

  • Transaction Data: Payment details, bank transfers, invoices for pinewood shipments.

  • Logistics Information: Shipping address, customs documents, delivery preferences.

  • Website Usage: Browsing behavior, preferred pinewood products, time spent on product pages.

We only collect information necessary for secure transactions, efficient delivery, and better customer experience.

4. How We Use Information

Customer information is used strictly for business purposes. Examples include:

  • Order Fulfillment: Processing orders for pinewood, preparing export documents, coordinating logistics.

  • Customer Support: Answering inquiries about pine timber quality, specifications, and delivery timelines.

  • Product Improvement: Studying customer preferences for pinewood dimensions, moisture levels, and applications (construction, furniture, flooring).

  • Marketing & Updates: Providing newsletters about global pinewood market trends, new pinewood products, and sustainable timber practices.

  • Legal & Compliance: Meeting requirements under Vietnamese trade law, customs regulations, and international export standards for timber.

We never sell or rent customer data to third parties. Information may only be shared with trusted logistics partners, banks, or government authorities when required for pinewood export clearance.

5. Data Protection and Security

Safeguarding data is as important to us as ensuring the quality of pinewood shipments. PinewoodVN implements:

  • Encryption: Secure Sockets Layer (SSL) for all online transactions.

  • Secure Storage: Data is stored in password-protected systems located in Vietnam and backed up regularly.

  • Access Control: Only authorized employees handling pinewood orders can access sensitive data.

  • Compliance with International Standards: We align with GDPR (General Data Protection Regulation) and follow global best practices for protecting information.

For our export partners, this guarantees that when you purchase pinewood from Vietnam, your personal and business details are safe.

6. Customer Rights

As our valued partner in the pinewood trade, you have the following rights:

  • Right to Access: Request details of the personal data we hold about you.

  • Right to Correction: Update information if your business address, company name, or contact details change.

  • Right to Deletion: Request removal of your data once pinewood transactions are completed.

  • Right to Restrict Use: Limit how your data is used for marketing purposes.

  • Right to Data Portability: Receive your transaction history for pinewood exports in a portable format.

  • Right to Withdraw Consent: Opt out of promotional emails or newsletters at any time.

We will respond to all requests within a reasonable timeframe, as required by Vietnamese law and international standards.

7. Compliance and Commitment

PinewoodVN complies fully with:

  • Vietnamese Law: Including the Law on Cybersecurity, Commercial Law, and regulations on timber trade.

  • International Regulations: Such as GDPR, anti-money laundering laws, and international timber legality frameworks (FLEGT, FSC standards).

  • Sustainability Principles: Ensuring that pinewood is sourced responsibly, protecting forests and supporting long-term global supply.

By choosing PinewoodVN, customers worldwide can trust that both their pinewood orders and their personal data are handled with integrity, professionalism, and respect.

Conclusion

At PinewoodVN, our mission is not only to provide sustainable pinewood and timber products but also to ensure complete trust in every interaction. Protecting your privacy is fundamental to building a global pinewood supply chain based on transparency, responsibility, and long-term cooperation.

If you have any questions regarding this Privacy Policy or how your information is used, please contact us directly through our website or at our offices in Bình Dương and Bình Phước, Vietnam.